Blueberry Coffee (Ground) - Regular and Decaf Available ***Local delivery always free! Use promo code "FREELOCALDELIVERY"

GENERAL ORDER FULLFILMENT & SHIPPING PROCESS

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We strive to provide you with the freshest product possible, and as a result we do not typically maintain a ready to ship inventory.  Thus we aim to do fresh roasts weekly and subsequently all open orders will be shipped every Friday.  If we are running a little behind you will be contacted as soon as possible 

DOMESTIC SHIPPING RATES AND ESTIMATES

$8 Flat Rate Shipping on all orders and subscriptions and displayed at checkout.

Shipping is free for all orders $50 or more.

LOCAL DELIVERY

If your order qualifies for free delivery, your package will not be left at communal mailboxes nor at communal entrances/gates.  Customer may be contacted prior to delivery to confirm delivery drop-off location.

Deliveries are typically made from 9am to 6pm 7 days a week, excluding holidays. We will contact you via text message/email with the phone number/email you provided at checkout to notify you on the day of our arrival. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and will require a receipt or proof of purchase.  Item must be unused and unopened. 

To start a return, you can contact us at info@anchoredroasting.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@anchoredroasting.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@anchoredroasting.com.